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Coming and going is easy at Pelican Self Storage because each customer is given a code with which they can access the building and their own storage room every day of the week, from 6am to 10pm.Pelican Self Storage was established in Denmark in 2009 , and expanded to Finland a year later. The company has now ten storage facilities in the greater Helsinki area.

Pelican Self Storage is easily recognisable even from a distance because of its signature, bright-green colour and large pelican logo. A first-time visitor is welcomed at the combined store and information point, where a variety of packing materials can be bought and where customers are served and advised.

"The first contact can just as well be made by phone or by leaving a request for a call-back for us online," explains Mari Rautelin, manager of Pelican Self Storage in Kilo.

"We then decide together with the customer on the size of storage needed. After that, the customer comes over and we show them how everything works. Of course, customers are welcome here straightaway, too, if they want to see the premises before starting negotiations. We are here from 10am to 6pm every weekday, and on Saturdays and Sundays as agreed."

Pelican Self Storage offers storage in four different sizes, the smallest being 1 m² and the largest 30 m², which fits easily the contents of a detached house when cleverly packed. The storage rooms are rented out with flexible contracts, one month being the minimum length. From then on, the contract lasts as agreed for a defined time period or on an open-ended basis. Insurance is also included in the price.

"Our longest contracts here in Kilo are still ongoing from the year we opened, 2012. We have a lot of companies as customers and they generally make more long-term contracts. The payments are done one month in advance and there's no deposit or any additional payment."

The company can provide all of the packing materials, from boxes to bubble wrap and tape, and they also co-operate with the Kuljetus Frisk moving company, which can help with removals if needed.

"We are very flexible with our contracts, different kinds of deals can be made and everything is negotiable," clarifies Rautelin.

"The co-operation with Kuljetus Frisk means that our customers get a discount if they use their services as well. We also have a trailer here that customers can borrow free of charge."

Simple service, easy access

The founder of Kuljetus Frisk, Seppo Frisk, was originally a customer at Pelican Self Storage himself.

"I was behind the door the same week the first store opened."

From being a customer of Pelican Self Storage, Frisk moved on to be a co-operation partner. Now his moving company regularly transports other customers' items.

"We do moving abroad as well as nationally. For example, next week I'll drive down to Rome for work," Frisk says.

He also still has his own storage room at Pelican Self Storage.

"I come here on a daily basis. I specifically appreciate the flexibility in access to the area. This kind of service was really needed here, before this company only random storage rooms surrounded by chicken wire were available for renting."

The first Pelican Self Storage in Finland was opened in 2010 in Vallila, Helsinki when the originally Danish company expanded to Finland and Sweden. There are now 17 of them around the Metropolitan area and Turku.

"There is no clear customer prototype: we have everything here from those moving abroad for a while to those who are renovating their homes or just need an additional storage room permanently, for example for seasonal items," says Rautelin.

"We have customers who work as entrepreneurs and store for example their tools here – it's much safer than keeping expensive items in the back of a van somewhere. Every year on Christmas Eve, we see people coming to get the Christmas presents from storage as they find this a handy place to hide them from the kids. Small companies might not even have an office so this kind of service is perfect for them, too. We also take in deliveries for companies if they're not able to make it here just then."

Coming and going is easy at Pelican Self Storage because each customer is given a code with which they can access the building and their own storage room every day of the week, from 6am to 10pm.

"The whole idea is to make using Pelican Self Storage as easy as possible. The concept is customer-oriented, flexible and simple. People tend to think that finding a large storage room is painstaking or complicated – a big thing to organise. We want to bring the solution close to the customer. This can be part of their everyday lives – just an extra storage room with easy access – if they like."

TEXT AND PICTURES
MARI STORPELLINEN - HT

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