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Banks and Bureaux de Change

Banks are usually open Mon-Fri 9:15-16:15 except for the bank at Helsinki-Vantaa Airport, which is open 6-22 daily. The currency exchange counter at the harbour in Katajanokka, Helsinki is open every day (Mon-Sat 10-11:30, 16-17:30 and 19:30-21:15, Sun 10-11:30, 16-17:30 and 6:30-8). The Forex desk at Helsinki Central Railway Station is open Mon-Sun 8-21. See www.forex.fi for more information.

Grocery stores

Most grocery stores are open Mon-Fri 7-21, Sat 7-18 and Sun 12-21. Grocery stores in the Helsinki Central Railway Station tunnel are open Mon-Sat 7-22 and Sun 10-22.

Post Offices

Post offices are usually open Mon-Fri 10-18. Helsinki’s General Post Office is also open at the weekend 10-18. See www.posti.fi

Emergency Numbers

Dial 112. F or non-urgent ambulance services, dial 09 394 600, and non-urgent police matters, dial 09 1891.

Market halls

Wanha Kauppahalli (“Old Market Hall”) at the Market Square and Hakaniemen Kauppahalli (“Hakaniemi Market Hall”) are the most popular. Both are open Mon-Fri 8-18 and Sat 8-16 but are closed on Sundays.

Restaurants

Restaurants in the Helsinki area can be found from the internet service www.eat.fi, which provides information on restaurants, their menus, opening hours and some user rating etc.

Internet

In a number of Finnish towns public internet posts are quite rare due to extensive per-person internet use at home. Most hotels as well as the Helsinki Tourist Office and Helsinki’s General Post Office have a computer terminal. At these public terminals internet use is usually free of charge. Internet Cafés. Café Aalto, 2nd floor, Akateeminen kirjakauppa, Pohjoisesplanadi 39; Telecenter, Vuorikatu 8; Netcup, Aleksanterinkatu 52; mbar, located in the Lasipalatsi complex, Mannerheimintie 22-24.

Health advice and information call centre (if you are unsure of what to do) – 09 100 23.

Medical services

Health centres around the country are open Mon-Fri 8-16. In the evenings and at weekends adults in need of urgent medical treatment in Helsinki should go to emergency health centres at Haartman hospital (Haartmaninkatu 4) or Maria hospital (Lapinlahdenkatu 16).

Emergency clinics in Helsinki and Uusimaa area hospitals that are on call 24 hours a day: Helsinki: Meilahti hospital, 2nd floor, Haartmaninkatu 4, tel. 09 471 72432; Töölö hospital, Topeliuksenkatu 5, tel. 09 471 87383; Vantaa: Peijas hospital, Sairaalakatu 1, tel. 09 471 67371; Espoo: Jorvi hospital, Turuntie 150, tel. 09 4711.

Children in need of urgent medical treatment should be taken to Lastenklinikka children’s hospital. Stenbäckinkatu 11, 09 471 72783 (between 6:00 and 22:00), 09 471 72751 (between 22:00 and 6:00).

Pharmacies

Yliopiston apteekki (tel. 0300 20200, calls are charged), Mannerheimintie 96, is open 24 hours; its branch at Mannerheimintie 5/Kaivopiha is open daily 7-24.

Telephone

Operator number 118. Finland’s international country code is +358 and to ring abroad from Finland dial 00. Public phones are scarce. Both telephone cards and Finnish SIM cards for mobile phones can be bought at R-kioski shops.

Laundry

Rööperin pesulapalvelut, Punavuorenkatu 3, open Mon-Thu 8-20, Fri 8-18, Sat 10-15 and Sun 12-16. Café Tin Tin Tango, Töölöntorinkatu 7 open Mon-Thu 7-24, Fri-Sat 9-02, Sun 10-24, call 09 2709 0972 to make a reservation beforehand.

Tourist Information

Helsinki City Tourist & Convention Bureau (Pohjoisesplanadi 19, Aleksanterinkatu 20) is open Mon-Fri 9-20 and Sat-Sun 10-18 between 15 May and 14 September; at other times of the year, Mon-Fri 9-18 and Sat-Sun 10-16, tel. 09 3101 3300. For more information, see www.visithelsinki.fi. The Tourist Bureau provides information about the city and its sights.

Long-Distance Trains

Passenger rail services in Finland are operated by VR. Prices vary according to the train, Intercity trains being a bit cheaper than Pendolino trains. InterRail, BIJ and Scanrail passes are valid in all trains. VR Customer Service, Mon-Sun 7-22 tel. 0600 41 902, Trains to Russia Mon-Sun 8:30-16:30, tel. 0600 41 905, International train traffic Mon-Fri 8:30-16:30, tel. 0600 41 906 (all calls charged at €1/answered call + local rates). See www.vr.fi for more information.

Public Transport

Includes commuter trains, buses, trams and metro. Public transport operates in Helsinki and its surrounding regions from around 5:30 (6:30 at weekends) until midnight. Single ticket fares: Helsinki (one zone) €2.50/€2 from ticket machine, Helsinki-Espoo or Helsinki-Vantaa (two zones) €4 and whole area (three zones) €6.20. Night buses operate extensively at weekends. Night buses have an extra fee. For more information, see www.hsl.fi.

Museums

There are several museums in Helsinki and its surroundings. Museums are open daily except on Mondays. For more information, see www.nba.fi

Airport busses

Finnair’s airport bus operates daily between Helsinki Airport and Helsinki city centre (platform 30 at Helsinki Central Railway Station, just beside the restaurant Vltava), 35 min., €5.90 or €3.80 with Helsinki Card. On its way to the centre it stops several times but on the way to the airport only at Scandic Hotel Continental, close to the Helsinki Olympic Stadium. Another, slightly slower bus option (45 min.) to the airport is a city bus number 615, which departs from platform 5 next to Helsinki Central Railway Station. Ticket €4.

Airport taxis

Yellow Line Airport Taxi service offers services across Helsinki and its surroundings and also in other parts of Finland. The journey from Helsinki Airport to the centre of Helsinki lasts 30-55 minutes depending on the route. Fixed rates start from €25. The booking centre is open Mon-Fri 8-21, Sat-Sun 12-21, tel. 0600 555 555 (calls charged at €1.99/call + local rates). The Helsinki-Vantaa Airport service desk is open daily 6:00-01:30.

Ordinary taxi stands can be found in front of the terminal at Helsinki-Vantaa Airport and by Helsinki Central Railway Station. Taxi Helsinki ordering centre tel. 0100 0700. The basic charge is €5 with an additional €1.30 per kilometre plus €2.70 surcharge between 20:00 and 6:00 weekdays and from 16:00 on Saturday to 6:00 on Monday.

Car rental

Avis, Pohjoinen Malminkatu 24, tel. 09-441 155; Budget, Malminkatu 24, tel. 020 746 6600; Europcar, Elielinaukio, by the station, tel. 09 4780 2220.

Bike rental. Ecobike, Savilankatu 1B, tel. 0400 844 358, www.ecobike.fi; GreenBike, tel. 050 550 1020. Both hire out bicycles for €15 per day.

Tourist cards

Helsinki Card gives you unlimited travel on public transport, including the ferry to Suomenlinna and entry to around fifty museums. It can be bought from Helsinki-Vantaa Airport’s service desk and Helsinki Tourist Office. A one-day card is €34, a two-day card €45 and a three-day card €55.