Riikka Laine-Tolonen, the deputy head of personal banking at Nordea, has issued an apology on behalf of the financial services provider for the inappropriate conduct of a teller at one of its branch offices in Turku on Friday.
Yagmur Özberkan, a radio host at YLE Puhe, on Friday revealed that a teller told her to return to her home country when she visited the branch office with her boyfriend to ask for a mortgage offer.
“I’ve faced many kinds of prejudices, but this tops them all: I asked for a mortgage offer from Nordea, and I was told to go back to my home country. Thanks, Nordea, for good customer service,” she tweeted on Friday.
Özberkan, who has lived in Finland for 25 years, hosts a radio show that focuses on issues such as diversity, according to Helsingin Sanomat.
Laine-Tolonen responded to the tweet by saying she deeply regrets the “bad and absolutely inappropriate” treatment received by Özberkan. “Treating all customers equally is part of the principles of Nordea. And we reject discrimination in all its forms,” she asserted on Twitter.
A Nordea spokesperson stated earlier that the incident has been discussed thoroughly with the teller in question and that the financial services provider expects all of its employees to commit to the non-discrimination principles.
“This customer service event was a complete failure. We will address the issue internally through and through.”
The incident seems to reinforce the findings of a recent survey conducted by the EU Agency for Fundamental Rights (FRA). In Finland, the survey found, people of immigrant and ethnic minority backgrounds are most likely to experience discrimination when using public or private services.
Aleksi Teivainen – HT
Photo: Markku Ulander – Lehtikuva
Source: Uusi Suomi